Refund policy

Return and Refund Policy – VexoraStore

Last Updated: October 23, 2026

At VexoraStore, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

  • The product arrives damaged or defective.
  • You receive an incorrect product.
  • The product is missing parts or items from your order.

Please contact us within 7 days of delivery to report the issue.

Products must be unused, unwashed, and in their original packaging, with tags and accessories intact wherever applicable.

2. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

  • Products damaged due to misuse or improper handling after delivery.
  • Used or washed clothing.
  • Products without original tags or packaging, where these are required for verification.
  • Personal-care or hygiene-sensitive items once opened, where applicable.

This policy does not limit any rights you may have under applicable consumer protection laws.

3. How to Request a Return

To request a return or replacement:

  1. Contact us at [Your Customer Support Email].
  2. Include your order number and a brief description of the issue.
  3. Attach clear photos or a video showing the damage, defect, or incorrect item.
  4. Wait for our confirmation and return instructions before sending anything back.

Please do not send products to the supplier or any address without our authorization.

4. Refunds

If your refund is approved, it will be processed to your original payment method wherever possible.

Refund processing and the time taken for the amount to appear in your account depend on your payment provider or bank. We will inform you when the refund has been initiated.

If a replacement is agreed upon, we will provide further instructions based on product availability.

5. Return Shipping Costs

If the return is due to a confirmed damaged, defective, incorrect, or incomplete product, VexoraStore will coordinate an appropriate resolution and cover eligible return shipping costs as applicable.

For other return requests, eligibility and shipping costs will be communicated before the return is approved.

6. Order Cancellations

Cancellation requests must be submitted as soon as possible. Orders that have already been processed or shipped may not be cancellable.

If an order is successfully cancelled after payment, the applicable refund will be initiated to the original payment method wherever possible.

7. Late or Missing Refunds

If you have not received an approved refund:

  • Check your bank account or payment app.
  • Contact your card issuer or payment provider.
  • If the refund is still missing, contact us with your order number and refund confirmation details.

8. Contact Us

For return, replacement, or refund assistance:

Store Name: VexoraStore
Website: https://vexorastore.in
Email: vexorastore18@gmail.com
Instagram: @official_vexora.store

We aim to respond to customer requests as promptly as possible.

VexoraStore reserves the right to verify return requests and apply this policy consistently with applicable laws and consumer rights.